We’re sorry to hear that you’ve encountered an issue with your item. We aim to resolve any faults as quickly and efficiently as possible.
Option 1: Contact Us (Recommended)
For the quickest resolution, we recommend contacting our customer service team directly before initiating a return.
Please send an email to [email protected] with:
A full description of the fault or problem encountered.
The following images:
Full image of the item.
Close-up image of the fault/problem.
Both sides of the inner care label (for clothing).
Soles (for footwear).
Resolution Options
If the issue is deemed a manufacturing fault, we will offer a replacement or store credit if a replacement is not available. Please let our team know your preference when you contact us.
In some cases, we may need to liaise with the brand or supplier, or request the item be returned before we can process the complaint. We will aim to make this process as smooth as possible, and we thank you for your patience.
Option 2: Use the Returns Portal
If you prefer, you can also use our returns portal to process a faulty item return. Once you have completed the portal process, follow the instructions provided to ship your item back to us.
We’ll evaluate the item upon receipt, and if the issue is confirmed as a manufacturing fault, we will proceed with your requested resolution (replacement or store credit).
Need Help?
For questions or assistance, contact us at [email protected].